Terms & Conditions

Client Responsibility: Coaching is designed to empower students to take ownership of their writing. Students are expected to complete their own writing and revisions. Completing the Zoom sessions included in the bundles do NOT guarantee a certain number of essays or application components will be finalized. Clients are expected to come prepared and having completed deep self-reflection on life events and their significance prior to each session to receive the greatest possible benefit. Client is solely responsible for completing all essays and all application components on time and on track throughout the application cycle, including managing a realistic schedule to complete specific essays/components at self-planned milestone dates. Client is solely responsible for ensuring all forms, test scores, transcripts, school reports, recommendation letters, and any other documentation needed by the college are submitted before each deadline. Student’s family is solely responsible for paying all applicable fees necessary to complete applications, including but not limited to application fees, test score report sending fees, and transcript ordering fees. CCC does not provide comprehensive college admissions counseling; our services are focused on the written portion of the application.

Access to Coaches: Direct email access to coaches are reserved for students who purchase bundles.

Scheduling: Students are responsible for responding to scheduling communications in a timely manner. Session availability is on a first-come, first-served basis, and unconfirmed time slots may be allocated to other students. For bundles that include multiple sessions, it is the student’s responsibility to schedule these throughout the application process. Requests to book multiple sessions back-to-back at the last minute, particularly during peak periods near application deadlines, may not be accommodated due to high demand.

Wordcount: All drafts submitted for Cassandra College Coaching (CCC) edits and feedback should be completed to the best of the student’s abilities prior to submission and must be within 50 words of the max wordcount of the essay question before the coach starts editing (for 50-word essays, it must be within 10 words of the max wordcount). While coaches may suggest cuts, it is the student's responsibility to ensure their essay meets the required word or character limit. If students want extra support with trimming or restructuring, an additional round of edits may be purchased.

Second Round Edits: Requests for subsequent-round edits must be submitted to CCC within 2 weeks of receiving the prior-round edit; otherwise, the client forfeits the right to receive second round edits and will not receive any refund for the subsequent-round edit. Each round of edits in the same editing package can only be applied to the same essay draft. If the content changes, a new editing package must be purchased.

Turnaround & Rush: Edits will be returned within 3 business days (observed holidays, listed below, excluded). Rush editing (1-business day turnaround) upgrade may be available for double the pay-as-you-go rate, subject to CCC availability. Client must inquire with CCC first.

Holidays: Observed holidays include Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, New Years Eve, and New Years Day.

Non-refundable: Editing packages, Zooms, and bundles are non-refundable. Any unused editing rounds and/or Zoom sessions by the end of the current college application cycle (defined by the latest application submission deadline of all the colleges included in the client’s purchased bundled) are non-refundable, non-transferrable to any other party, and not prorated.

Cancellations: Any no-shows or last-minute (defined as less than 24 hours prior notice to scheduled Zoom session start time) reschedules or cancellations will count as one completed 40-minute Zoom session. Clients showing up late to a scheduled Zoom session are only entitled to receiving services up until the scheduled end-time of that session, with no prorated refund offered.

Admissions: CCC does not make any representations as to the increased likelihood of acceptance, rejection, waitlisting, deferral, or any other decision for admittance to any university, college, two-year college, any institution of higher education, or educational institution whatsoever, that may be derived as a result of client's participation in her Editing Packages, YouTube videos, or 1:1 Zoom sessions. She cannot and does not guarantee that clients will attain a particular result, positive or negative, financial or otherwise, through her services and clients accept and understand that results differ for each individual. She also expressly disclaims responsibility in any way for the choices, actions, results, use, misuse or non-use of the information provided or obtained through any of her services. Clients agree that results are strictly their own and she is not liable or responsible in any way for their results. Insights or recommendations provided by CCC are provided as general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

Termination: CCC reserves the right to terminate the provision of the Services at any time and for any reason upon written notice to the student. In the event that she terminates the provision of her services, there shall be a refund of a pro-rata portion of fees paid for her services as determined by her in her sole but reasonable discretion.

AI: CCC will not work with students or parents who are using AI to refine their essays. If AI content is detected, the service may decide to terminate.

Prices: CCC service may offer differently priced bundles to students based on CCC's recommendation for their unique situations. Prices are subject to change at any time.